PRIVACY POLICY
Your information,
protected
Citadel Group respects your privacy. This page explains what information we collect, how we use it, and how we protect it when you visit our website or contact us.
1. Information We Collect
Information We Collect
We may collect the following information when you use our website or contact us:
Information you submit
Name, email address, phone number
Project details you choose to share (location, timeline, budget range, photos, notes)
Automatically collected information
Basic website analytics (IP address, browser type, device, pages visited)
General location data (approximate region only)
Cookies and tracking
Cookies may be used for website functionality and analytics
How We Use Your Information
We use your information to:
Respond to your inquiries and provide estimates or project guidance
Communicate about your project and scheduling
Improve our website and user experience
Protect against spam, abuse, or fraudulent activity
We do not sell your information.
We do not share your information for advertising.
Your Rights
You may request access, correction, or deletion of your personal information at any time by contacting:
hello@citadelgroup.ca
2. Terms of Service
By using our website, you agree to:
Use the site responsibly and legally
Not attempt to damage, exploit, or disrupt our website or systems
Only submit information that you have the right to share
Not copy or reuse our website content, photos, branding, or written materials without permission
Citadel Group may update the site, services, or these terms at any time.
3. Accessibility Statement
We believe the web should be accessible to everyone.
We aim to support accessibility by:
Designing for readability and clarity
Using consistent navigation, buttons, and layouts
Maintaining good contrast and mobile-friendly formatting
Improving accessibility as we update our website
If you encounter an accessibility issue, contact us and we’ll do our best to help:
4. Code of Ethics / Values / Conduct
Citadel Group is built on:
Clear Communication — you shouldn’t have to chase us for answers
Respect — for your home, your time, and your privacy
Professionalism — clean job sites, respectful crews, and organized execution
Quality Work — done properly, not rushed
Accountability — if something’s wrong, we address it
Transparency — no hidden surprises, no vague expectations
These values guide how we work on-site and how we communicate before, during, and after a project.
5. Content Standards
We take care to keep our website content:
Clear and easy to understand
Honest and accurate
Focused on realistic expectations (pricing ranges, timelines, and process)
Updated when needed
If you see something inaccurate on our site, please tell us and we’ll review it.
6. Content Attribution & Ownership
All website content (text, branding, design, and visuals) belongs to Citadel Group unless otherwise credited.
Photos may include real project imagery or licensed assets
We do not permit reuse of our content without written permission
Final deliverables for client projects (when applicable) are covered by the client’s agreement
7. Warranty / Returns / Refund Policy (Service Work)
Citadel Group provides construction services (not retail products), so policies depend on the project scope and signed agreement.
In general:
Estimates, contracts, and scope are confirmed before work begins
Deposits and payment schedules are tied to project milestones
Refunds are considered case-by-case based on work completed
Changes or add-ons may require a revised quote or change order
We stand behind our work and address issues that fall within our scope and agreement
If you have a concern during or after a project, contact us directly so we can help resolve it.